Shipping & Returns
Shipping Policies:
All orders are shipped via Ground Service unless otherwise noted. For orders to locations outside the USA (including HI and AK) please call for a shipping rate quote. WE DO SHIP OUTSIDE THE USA - but we require you to call or email us to arrange shipping.
For fraud protection purposes, we require that all address information match what is on file with the credit card company. If you are shipping to an address other than your billing address, the shipping address must also be listed with your financial institution as an alternate address. This can easily be done by calling the number on your statement or the back of your credit card. It only takes a few minutes and does not affect your billing information at all. If both addresses are on file with the credit card company, you still may receive an automated email regarding verification of your address.
If this is the case, please give us a call at 704-933-0158 so that we can manually verify your addresses with the credit card company. We do have an address match department that calls banks to verify addresses daily. If your financial institution cannot verify your address with us, you will be contacted via email or phone call. If we are unable to verify your address within 3 days, your order will be cancelled.
Return Policies:
Unopened and unused products may be returned for credit to your credit card minus a 15% restocking fee. Merchandise must be returned complete with all the original manufacturer's packaging, manual(s), blank warranty cards, miscellaneous parts and accessories. Incomplete returns will be subject to additional charges at our discretion.
Do not use the item's packaging as the shipping box; any item returned with damaged packaging or markings on the item's box will be subject to additional restocking fees at our discretion.
If you need to return an item to us, you must phone first at 704-933-0158 for a Return Authorization number. Returns sent without a valid RA number will be refused.
All orders are shipped via Ground Service unless otherwise noted. For orders to locations outside the USA (including HI and AK) please call for a shipping rate quote. WE DO SHIP OUTSIDE THE USA - but we require you to call or email us to arrange shipping.
For fraud protection purposes, we require that all address information match what is on file with the credit card company. If you are shipping to an address other than your billing address, the shipping address must also be listed with your financial institution as an alternate address. This can easily be done by calling the number on your statement or the back of your credit card. It only takes a few minutes and does not affect your billing information at all. If both addresses are on file with the credit card company, you still may receive an automated email regarding verification of your address.
If this is the case, please give us a call at 704-933-0158 so that we can manually verify your addresses with the credit card company. We do have an address match department that calls banks to verify addresses daily. If your financial institution cannot verify your address with us, you will be contacted via email or phone call. If we are unable to verify your address within 3 days, your order will be cancelled.
Return Policies:
Unopened and unused products may be returned for credit to your credit card minus a 15% restocking fee. Merchandise must be returned complete with all the original manufacturer's packaging, manual(s), blank warranty cards, miscellaneous parts and accessories. Incomplete returns will be subject to additional charges at our discretion.
Do not use the item's packaging as the shipping box; any item returned with damaged packaging or markings on the item's box will be subject to additional restocking fees at our discretion.
If you need to return an item to us, you must phone first at 704-933-0158 for a Return Authorization number. Returns sent without a valid RA number will be refused.
